Terms and conditions

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This document details the terms and conditions of sale and operations of passenger transport services by alp1 (sold online via 'www.alp1transport.com', by telephone or via email contact). alp1 may also be referred to as ‘The Company’ . The term ‘Client’ refers to any individual making a reservation. In cases where this is a group of 2 or more travellers, said individual will automatically be allocated the status of ‘party leader’ and will be deemed responsible for all persons travelling under the reservation. They will be the primary contact for all information and matters concerning the reservation.

By making a booking with alp1 online or by telephone the client accepts these terms and conditions.
Full payment is required at the time of booking transport services from alp1.
Any amendments made to a booking within 14 days may incur a 50 euro administration charge at the company’s discretion.

BOOKING CONFIRMATION

Subject to availability, the reservation is deemed confirmed, when the client receives a confirmation email/travel voucher from alp1. This will be issued within 24 hours of a booking being made.
Should this confirmation not be received, the client must contact alp1 to raise the matter as soon as possible.
In extremely rare cases where a booking is made and paid for and there is no availability, the transfer will be cancelled by the company and a full-refund made within 24 hours of the booking being placed. The client will be notified of this cancellation and refund by email.
The Travel Voucher must be printed and carried by the client on the day of travel. This document acts as a ticket and must be presented to the alp1 driver.

The client is responsible for:

providing accurate contact information, including email and mobile telephone number. Any failure in services resulting from alp1 having incorrect contact information will be deemed to be the fault of the client and no compensation will be available.
providing the correct flight information (including local flight times). Any loss of service or extra charges incurred by the client as a result of any erroneous information being supplied will not be the responsibility of or compensated by alp1. In cases where a client reserving an arrival provides alp1 with the take-off time NOT the arrival time of their flight alp 1reserve the right to re-schedule an alternative pick-up (if available) and re-charge the client for this. If there is no vehicle available for the rescheduled journey then no liability is accepted by alp1 and no refund will be offered to the client.
providing the correct accommodation information concerning drop off and pick-up points. It is also the client’s responsibility to carry directions and contact details for the accommodation in order to direct the driver if required. If the accommodation cannot be found after 15 minutes of driving around the resort then alp1 reserves the right to drop the clients at the Tourist Office in the resort concerned or charge the client accordingly for additional vehicle and driver hire.

SHARED TRANSFERS

When a shared transfer is booked, the client and party will travel in a vehicle or vehicles that may be shared with other clients.
Shared transfers are available throughout the Winter and Summer operating periods only.
Arrival at the airport: The client will be met by an alp1 driver and provided with departure details. The client agrees that, under normal circumstances, a maximum waiting time of one hour may be necessary to join a shared transfer. With flights before 08.00am and after 21.00, waiting times may be longer. Clients arriving on late flights and travelling on the last shared transfer of the day, should expect to wait for the last person on the shared service to arrive. In this situation alp1 will attempt to find alternative travel solutions with partner companies on a “like for like” shared basis. This only applies to shared transfers, if passengers are uncomfortable waiting for the last arrivals we recommend booking a private transfer to ensure prompt departure from the airport.
Departure from resort: The client will receive their pick-up time the day before their departure via an SMS message to the mobile telephone number provided during the booking process. It is the responsibility of the client to contact alp1 on +33(0)675953589 to obtain their pick-up time confirmation if this SMS has not been received by 17.00 the day before travel. Pick-up times are a minimum of three hours before flight departure and will be between 3.5 and 5.5 hours before a flight departure as standard . Please note that these times may be set further in advance of flight time at the Company’s discretion due to weather and road conditions and variations in the schedule. If the client is not at the specified pick-up point at the stated time the alp1 vehicle and driver will wait a maximum of 5 minutes before departing.
When a client requests a specific pick-up time from resort to airport, alp1 will accommodate when possible, but will not be liable for any costs incurred from external services (such as flights or trains) being missed. A waiver form will be carried by the driver for the passenger in such a case and this must be signed before the transfer will be carried out.

FLIGHT DELAYS, FLIGHT CANCELLATIONS AND RESCHEDULED FLIGHTS

Where flights are delayed, clients will be rescheduled into the next available seats but this may result in a wait on arrival or the sharing of a vehicle with other passengers. Should the client not wish to wait for the next available seats then they are free to arrange alternative transport as they see fit but no compensation will be payable by alp1.
In some cases, the next available seats may mean travel the following day or a transfer by private bus which will require a further fee.
If a driver has to wait more than 60 minutes for a client, then a waiting charge of EUROS 25 per hour will be charged to the client to cover additional costs incurred by alp1. If the client informs alp1 of the changes to flight arrangements before the vehicle and driver depart to the airport then no waiting charges will apply. alp1 will always assist in rearranging onward travel.
If no contact is made with the alp1 office within 60 minutes of *actual* landing time, the client will be classed as a ‘no show’ and the driver will be at liberty to leave the airport without them and the client obliged to re-book and pay for a new transfer.
In cases where baggage has been lost, the client must contact the alp1 office as soon as possible on +33(0)675953589. If baggage issues cause delays that severely affect the departure of other clients or general operations, the delayed passenger(s) may be rescheduled onto the next available seats at the company’s discretion.
Where flights are cancelled and as a consequence, the client cancels a transfer any less than 10 days before travel, no refund will be given. Full documentation will be provided on request to aid any insurance claim.
If on arrival, a flight is delayed by over 1 hour and 30mns we will class this as a cancelled booking and a new booking will have to be made by the passenger at full charge. Full documentation will be provided on request to aid any insurance claim.

CANCELLATIONS AND REFUNDS

A client may cancel any booked journey with a minimum 14 days notice and request a full refund or booking credit against a future journey.
Refunds for any bookings cancelled with less than 14 days notice are at the discretion of alp1 who reserve the right to charge a cancellation fee of 50 euros to cover administrative costs and bank charges.
No refund for any reservation canceled within less than 10 days.
Should a confirmed booking be cancelled by alp1 a full refund or alternative travel option will be offered to the client. Refund and compensation will not exceed the original costs paid by the client for the booking. alp1 accepts no liability for loss due to exchange rates.

SERVICE FAILURE

alp1 will endeavour, at all times, to ensure that all vehicles booked are present on time for client pick-up and that all journeys reach their destination on time.
alp1 will not accept any liability in the event of delay and resulting costs incurred by the client due to circumstances out of their control. These circumstance can include, but are not limited to, the following examples:
Road traffic accidents causing delays
Deaths or accidents causing injury on the roads
Vehicle breakdownsUnforeseen problems caused by other passengers.
Industrial action.
Civil unrest
Any action of a third party that damages vehicles
Severe weather conditions
Actions of the police, customs officers or any other government officer that results in delay
Force Majeure (eg: war, natural disaster, act of god etc)

LUGGAGE ALLOWANCE

All customers are allocated space to carry 2 items of luggage (one standard-size bag or suitcase AND one piece of hand luggage) PLUS one ski or snowboard bag. Should the client present themselves for pick-up with more than this allocation without prior notification, then alp1 reserves the right to charge an excess luggage fee to cover any additional costs or to refuse carriage of the extra luggage.
The property of the client is carried at their own risk and no responsibility for any loss or damage can be accepted by alp1.

OUTSOURCING

alp1 reserve the right to outsource/sub-contract bookings to other licensed transport companies to carry out a client’s journey. When travelling with a partner company of alp1 please be aware that there may be variations in the operating terms and conditions.

DURING YOUR JOURNEY

Eating is not permitted in any vehicle operated by alp1.
The consumption of alcohol is not permitted in any vehicle operated by alp1.
alp1 reserve the right to refuse transport services to any passenger who appears to be under the influence of alcohol or drugs or who is behaving in an abusive or threatening manner towards alp1 staff or other passengers. This right is delegated to all members of alp1 staff including drivers .
Any passenger who soils a vehicle operated by alp1 as a result of alcohol or drug consumption shall be responsible for an immediate charge of EUROS 150 to cover cleaning costs. This must be paid directly to the driver at the time of the incident. In cases where this charge cannot be paid or payment is refused all future reservations with alp1 will be cancelled and no refund given to the client. alp1 reserve the right to terminate transport services immediately should this situation arise.
With the exception of guide dogs, no animals are permitted in any vehicle operated by alp1.
Clients must not leave litter or rubbish of any kind in the vehicle.
Any damage caused to a vehicle, either internal or external, must be paid for, in full, by the client at the time of the incident.

STANDARDS

alp1 use new vehicles in which all seats are fitted with seat belts. All passengers are required to wear seat belts in any vehicle(s) operated by alp1 . It is the responsibility of parents or guardians of any passenger under the age of 16 to ensure that their seat belts are fastened properly and for the whole duration of any journey.
European law states that all children under the age of 12 or under 1m 35cm in height are required to use child seats or booster seats. Compliant seats will be provided free of charge by alp1. It is the responsibility of the client to inform alp1 at the time of booking if any children in their party will require child or booster seats. Any client who requires non-standard equipment for the safe passage of a party member is advised to supply their own equipment or contact alp1 in advance to discuss arrangements.
Child Protection: Children under 16 years of age must be accompanied by an adult. They may travel with a pre-booked parent or elected guardian. The conduct and behaviour of any passenger under the age of 18 is the responsibility of accompanying adults where available.
alp1 reserve the right to apply fuel surcharges to any journey booked by a client to reflect unforeseen rises in the local cost of fuel.

TRAVEL INSURANCE

alp1 recommends that all clients take out adequate travel insurance to not only cover them for all sports and activities they intend to take part in but also for extra costs and charges incurred from flight delays, cancellations and rescheduling or any other factors outside the control of alp1.

OPERATING PERIODS

These are dictated by the lift operating dates in resort.
‘Winter Season’ – The period in which the lifts are open in Morzine. Mid-December to mid-April.
‘Summer Season’ - The period in which the lifts are open in Morzine. Mid-June to the end of August.
‘Inter-season’ – The period in spring (May-June) and autumn (September – mid-December) when the resort lifts are not operating.
Specific operating dates for each season are available upon request.

LEGAL

All information, including contact details, supplied to alp1 by the client during the booking process will remain confidential and will not be shared with any companies or organisations – other than for the purpose of completing a transfer.
Any dispute between alp1 and a client or third party that is not resolved by an agreement acceptable to both parties shall be referred to an intermediary. If this is not successful then the matter shall be dealt with through the French legal system.